What are the SASSA Working Hours and Days in 2025?

Need to visit SASSA in 2025 but not sure which days or hours they’re open? If you’re planning to apply for a grant, collect a payment, or update your details, showing up on the wrong day or after hours can waste time and money.

Here’s exactly when SASSA offices are open and how to avoid long queues and delays.

SASSA Office Working Days in 2025

SASSA branches across South Africa follow a standard working schedule during weekdays.

• Open Days: Monday to Friday (Weekdays Only)
• Closed Days: Saturdays (except select branches), Sundays, and all public holidays

This means no services are available over weekends unless your nearest branch offers special Saturday hours, which are rare and limited.

SASSA Office Working Hours in 2025

Most SASSA offices open early in the morning and close late afternoon. Here’s a breakdown:

Day	Opening Time	Closing Time
Monday–Friday	07:30 – 08:00 AM	04:30 – 05:00 PM
Saturday	Selected only	08:00 – 12:00 PM
Sunday	Closed	Closed

Tip: Always double-check with your local office, as hours might differ slightly depending on location and staff capacity.

Services Offered During Working Hours

SASSA offers several key services throughout its working day. Here’s what you can do at any branch during operational hours:

• Apply for grants (Old Age, Disability, Foster Care, Child Support, etc.)
• Submit documents for renewals, reviews, or appeals
• Verify or update personal details (e.g. ID number, contact, or address)
• Ask about payment delays or grant status
• Replace lost SASSA cards or reset PINs
• Collect SRD R370 payments (for those receiving manual payouts)

Whether it’s your first time applying or you’re following up on an application, it’s best to go early to get help on the same day.

Why You Should Arrive Early at SASSA Offices?

Queues at SASSA are often long, especially in busy towns or large urban areas. Here’s why you should try to arrive before the doors open:

• Limited daily intake: Some offices only help a certain number of people per day.
• Longer waiting times after 10 AM: By mid-morning, queues are already full.
• Same-day service is not guaranteed: If you’re too late, you may be told to return another day.

Best Tip: Arrive by 6:30 AM or even earlier. Many people bring chairs, snacks, and water to wait outside comfortably.

Can Someone Else Go on Your Behalf?

Yes. If you’re elderly, sick, or disabled and can’t travel, you may send a trusted person to act for you.

They must bring:

• A signed letter of authorisation
• Copies of both IDs (yours and the representative’s)
• Any relevant SASSA documents

This helps people who are housebound or live far from the nearest branch access the help they need without making the trip.

Saturday SASSA Hours: Limited and Location-Based

A few selected SASSA offices open on Saturdays, mainly in larger towns or cities. These hours are shorter and only certain services are available.

Branch Examples	Open Time (Saturday)	Services Available
Cape Town Office	08:00 – 12:00 PM	Payment issues, card help, SRD info
Krugersdorp Regional Branch	08:00 – 12:00 PM	Grant inquiries, status checks

📞 Call ahead to confirm if your local branch is open on Saturday before going.

Avoid Visiting on These Public Holidays in 2025

SASSA offices close on all public holidays. Plan ahead to avoid wasting your trip. Here are key holidays to note:

Public Holiday	Date (2025)
New Year’s Day	1 January
Human Rights Day	21 March
Freedom Day	27 April
Workers’ Day	1 May
Youth Day	16 June
National Women’s Day	9 August
Heritage Day	24 September
Day of Reconciliation	16 December
Christmas Day	25 December
Day of Goodwill	26 December

Note: If a public holiday falls on a Sunday, the following Monday is usually treated as a holiday too.

SASSA Banking vs In-Person Collection

If you receive your grant through a bank account, there’s no need to visit a SASSA office to collect money. The payment is sent straight to your account based on the payment schedule.

But if you use the SASSA card for cash collection, you may need to visit a branch or designated pay point if there’s a problem.

How to Contact SASSA if You Can’t Visit?

If you’re unable to go in person and your local office doesn’t offer Saturday hours, use one of the official channels below:

• 📞 Toll-Free Number: 0800 60 10 11
• 🌐 Website: www.sassa.gov.za
• ✉️ Email for Enquiries: [email protected]
• 🆘 Black Sash Advice Service: 072 66 33 73 or [email protected]

These channels help with general queries, status updates, and complaints without the need for in-person visits.

Conclusion

Knowing the SASSA working hours and days in 2025 will save you time, stress, and money. Always plan ahead, especially if you depend on in-person services. Visit your nearest office between Monday and Friday, arrive early, and avoid public holidays. For certain services, check if your branch offers limited Saturday hours. And where possible, use online platforms or send a trusted representative with the right documents.