What To Do When Your SRD Grant Status Says “Pending”?

Has your SRD R370 status been stuck on “Pending” for weeks? Wondering why there’s no payment yet while others are getting approved? You’re not alone. Many South Africans face delays in their SASSA SRD grant application due to system checks, missing info, or backlogs.

Here’s exactly what “Pending” means, why it happens, and how to fix it fast.

What Does “Pending” Mean on SASSA SRD Grant Status?

When your SRD R370 status says “Pending,” it means your application is still under review. SASSA hasn’t made a final decision because something is still being processed or verified.

This can happen at different stages. It could be your identity, bank account, documents, or income verification that’s causing the hold-up.

You have not been declined but you haven’t been approved yet either.

Main Reasons Why SRD Status Shows “Pending”

Let’s break down the most common causes of the “Pending” status:

1. High Number of Applications

SASSA receives millions of SRD applications, especially after payment announcements. This can delay the system’s processing times, pushing your application further down the queue.

2. Ongoing Validation

SASSA needs to check:

• Your ID with Home Affairs
• Your income with banks and SARS
• If you qualify under the SRD R370 grant rules

If any of this information takes time to verify, your status remains pending.

3. Missing or Incorrect Details

Wrong info on your application such as bank account numbers, ID digits, or phone numbers can stop the system from completing your review.

Even small errors can freeze your status.

4. Bank Verification Delay

If you chose cash send or provided new banking details, your bank still needs to confirm the account before SASSA pays you.

Until then, your banking status stays pending, and so does your grant.

5. Identity Confirmation with Home Affairs

If your ID is not confirmed by the Department of Home Affairs, your status will not move forward.

Delays here are common due to backlogs in their verification systems.

6. Request for Extra Documents

In some cases, SASSA may ask for supporting documents (like proof of unemployment or banking letters). If you haven’t uploaded these yet, your application will stay pending.

How Long Does “Pending” Last on SASSA SRD?

There’s no fixed time but on average, it can take 60 to 90 days from the date you applied for a decision to be made.

However, if your status has been pending for more than 3 months, you should take action to speed up the process.

How to Fix a “Pending” SRD Grant Status?

Here are 7 practical steps you can take if your grant status is stuck:

1. Check for Errors in Your Application

Go to srd.sassa.gov.za and check:

• Is your ID number correct?
• Is your bank name and account number right?
• Did you upload all required documents?

If anything is wrong, fix it immediately under the “Update Banking Details” or “Change Contact Details” options.

2. Upload Missing Documents If Requested

If SASSA asked for extra paperwork (like:

• Proof you’re unemployed
• Proof you don’t receive UIF or NSFAS
• Bank verification letter

Make sure you submit these as soon as possible via the SRD portal.

3. Check If Home Affairs Confirmed Your ID

If there’s a delay in verifying your identity, it could be with the Department of Home Affairs. Unfortunately, this isn’t something you can speed up yourself but you can follow up through the SASSA helpline and request a review flag.

4. Update or Confirm Your Banking Details

Go to the SASSA SRD website, select “Update Banking Info,” and enter your ID. A link will be sent to your cellphone number.

• Choose the correct option: Bank Account or Cash Send
• Make sure the details match your ID

Avoid using someone else’s bank account it will cause automatic rejection.

5. Call the SASSA Contact Centre

If everything seems correct but your status remains “Pending” for too long, call:

📞 0800 60 10 11
Provide your ID number and explain the delay. They may escalate your case for faster review.

6. Send an Official Appeal

If your status eventually turns to “Declined”, don’t panic you can appeal.

Here’s how:

1. Visit srd.sassa.gov.za/appeals
2. Enter your ID and cellphone number
3. Choose the month you want to appeal
4. Upload any extra documents if needed

Deadline: You must appeal within 90 days from the date of the decision.

7. Wait for Official Communication

Sometimes, the system clears the issue automatically after verification is completed. If everything is correct and you’ve taken the above steps, just wait for an SMS confirmation or payment date update.

How to Check Your SRD Application Status?

To keep track of your progress:

1. Visit: http://srd.sassa.gov.za/SC19/STATUS
2. Enter your ID Number and Cellphone Number
3. Click “Submit”
4. You’ll see:
   • Pending
   • Approved
   • Declined
   • Payment Date

Check at least once a week for changes.

Helpful Contact Channels

If you need assistance, use these official support tools:

Service	Details
Call Centre	0800 60 10 11
SRD Website	srd.sassa.gov.za
Appeal Portal	srd.sassa.gov.za/appeals
Email Support	grantsenquiries@sassa.gov.za
WhatsApp Status Check	Send “Status” to 082 046 8553

Tips to Prevent Future Delays

To avoid another “Pending” message in the future:

• Always use the same cellphone number and bank account
• Keep your ID info consistent
• Avoid reapplying multiple times for the same grant it may confuse the system
• Respond quickly to SMS or document requests
• Don’t ignore messages marked as “SASSA”

Conclusion

Seeing “Pending” on your SRD R370 grant can be stressful especially when you rely on that money to survive. But understanding what causes delays and following the right steps can help you get approved quicker.

Make sure your application is complete, your details match your ID, and you respond to any requests from SASSA. And if the process takes too long, don’t wait call or appeal directly to speed things up.

Frequently Asked Questions

Q: How long does a SASSA SRD pending status last?

It can take up to 90 days, depending on verification speed and document review.

Q: Can I reapply if it says “Pending”?

No, don’t submit a new application. Wait or fix your current one to avoid confusion.

Q: What should I do if the same status shows for 3 months?

Call 0800 60 10 11 or log an appeal to request case prioritisation.

Q: Is “Pending” the same as “Declined”?

No. “Pending” means SASSA hasn’t decided yet. “Declined” means you didn’t qualify but you can appeal.