Trying to update your SASSA phone number but getting stuck at “Verification Unsuccessful”? You’re not alone. Thousands face this block when their photo doesn’t match Home Affairs records leaving them unable to access their SRD grant. Here’s exactly why it happens and how to fix it fast.
What Does “Verification Unsuccessful” Mean on the SASSA Website?
The “Verification Unsuccessful” message means the facial photo you submitted does not match the Department of Home Affairs (DHA) image linked to your 13-digit South African ID.
This check uses biometric facial recognition to confirm your identity before SASSA allows any changes to your registered mobile number. It’s a security step meant to stop fraud especially for SRD (Social Relief of Distress) grant applicants.
Why Is Photo Verification Needed for SASSA?
SASSA (South African Social Security Agency) works closely with the Department of Home Affairs to verify every applicant’s identity using official DHA records. This process became strict after a rise in identity fraud during the COVID-19 SRD grant period.
Verifying your face ensures:
- Only the rightful applicant changes the number
- Government funds go to real people
- No one else can hijack your grant account
Common Reasons for “Verification Unsuccessful”
Here are the top reasons your verification failed during a SASSA number change request:
1. Your Photo Doesn’t Match Home Affairs Records
Your DHA ID image may be old. Changes in appearance like weight gain, glasses, makeup, or facial hair can trigger mismatches.
2. Poor Photo Quality
Blurry or dark images make it hard for the system to scan your face. Bad angles or shadowed lighting can cause automatic rejection.
3. Incorrect or Corrupt Photo Submission
Sometimes, people upload the wrong image or a file that doesn’t open properly. The system reads it as invalid.
4. Outdated DHA Records
If you haven’t updated your ID photo in years, your current look might not reflect what’s stored at Home Affairs.
What You Must Do to Fix It?
A failed verification doesn’t mean you’re locked out forever but it does mean you must follow official steps. Here’s how to fix it:
Step 1: Go to the Nearest DHA Office
Visit your nearest Department of Home Affairs branch in person. Tell them you need to update your ID photo because it no longer matches your SASSA records.
Bring with you:
- Your South African ID book or smart card
- Proof of residence (if available)
- Any SASSA SMS or printed message you received
Updating your photo at DHA is free if it’s linked to a SASSA grant verification.
Step 2: Wait for System Update (3 to 7 Working Days)
After your photo is taken and your record updated, allow 3 to 7 working days for the new image to sync with the SASSA system.
During this time, do not try to resubmit your verification yet the new data won’t reflect instantly.
Step 3: Go Back to the SRD Website
After waiting, visit https://srd.sassa.gov.za/sc19/contact/. Then:
- Click on “Change Mobile Number”
- Enter your 13-digit ID number
- Follow the selfie/photo submission prompts again
- Make sure your new photo is clear, well-lit, and direct-facing
Step 4: Submit and Wait for Confirmation
After you submit your updated photo:
- You’ll receive a confirmation SMS or email
- Verification results usually arrive within 24–72 hours
- If matched, you’ll be allowed to update your mobile number
How to Take a Photo That Will Pass Verification?
Use these simple tips to make sure your new submission gets accepted:
- Use natural light avoid harsh shadows or darkness
- Face the camera directly no tilting or side views
- Remove any hats, sunglasses, or masks
- Keep a neutral expression don’t smile or frown
- Use a plain background no busy scenery
- Ensure your camera lens is clean and stable
The system is strict even minor errors can cause rejection.
Why Your Phone Number Matters for SASSA Grants?
Your mobile number is more than just contact info it’s your digital access to the SRD grant.
Without it, you can’t:
- Receive payment notifications
- Reapply or submit appeals
- Access bank verification or account changes
- Get status updates from SASSA
Final Words
“Verification Unsuccessful” can feel frustrating, especially when it blocks your ability to change your SASSA number and receive essential grant payments. But the fix is simple: update your ID photo at Home Affairs, give it time to sync, then resubmit a clear selfie on the SASSA site.
Don’t skip steps. A clean photo and current DHA record are the only way to unlock your number change request and avoid delays with your SRD benefits.
This is why SASSA needs to confirm that only the true applicant is requesting changes.
Frequently Asked Questions
Q: Can I use someone else’s number for my SASSA grant?
No. The number must match your ID and must be linked directly to your personal account.
Q: What if I haven’t Changed How I look, but it Still says “Verification Unsuccessful”?
Lighting, camera angles, or slight differences can still trigger mismatches. The system is biometric-based and may falsely reject valid photos.
Q: Can I fix this Without Going to Home Affairs?
No. If your image doesn’t match DHA records, only an in-person photo update at DHA can solve the issue.
Q: How long will my Grant be Delayed?
Expect delays of about 1 to 2 weeks, depending on how quickly DHA updates your image and you re-submit the verification.
Contents
- 1 What Does “Verification Unsuccessful” Mean on the SASSA Website?
- 2 Why Is Photo Verification Needed for SASSA?
- 3 Common Reasons for “Verification Unsuccessful”
- 4 What You Must Do to Fix It?
- 5 How to Take a Photo That Will Pass Verification?
- 6 Why Your Phone Number Matters for SASSA Grants?
- 7 Final Words
- 8 Frequently Asked Questions
