Why Does SASSA Say “Reverification Not Allowed”? Fix it Now!

“Reverification Not Allowed” is now stopping thousands of SRD grant applicants in South Africa. If you see this error, your biometric recheck has failed too many times or you’re blocked from trying again. This prevents you from changing details or getting payments.

Here’s how to understand, fix, or appeal the issue before your grant is delayed.

What Does ‘Reverification Not Allowed’ Mean?

When you see the message “Reverification Not Allowed” on the SASSA e-KYC system, it means:

• You’ve used up all allowed biometric recheck attempts
  OR
• SASSA has flagged you as ineligible for any more e-KYC verification tries

This issue usually comes after repeated failures in the facial recognition process, often because:

• The face scan didn’t match Home Affairs records
• Lighting or camera quality was poor during the scan
• Another person was in the frame
• You submitted incomplete or incorrect personal information

After several failed biometric checks, the system automatically locks you out to prevent abuse or fraud.

Why This Error Stops You from Updating Your Details?

If your e-KYC is not successful, SASSA blocks your access to:

• Change your mobile number
• Update banking details
• Submit a new SRD application
• Get payment approvals for the R370 grant

Your account status stays on “Verification Pending”, and no action can be taken unless the block is removed.

This lock is meant to protect your grant account from fraud and misuse. But for many users, especially those who fail due to technical issues (like weak camera or lighting), it causes confusion and delay.

How Many Attempts Are Allowed?

SASSA does not publish an official number, but based on user reports, most people get 2–3 chances to complete biometric verification. After this, the system blocks further reattempts to stop endless failed retries or impersonation attempts.

Once locked, the message “You have reached the maximum number of re-verification attempts” appears along with a denial of future retries.

What To Do If You See ‘Reverification Not Allowed’?

Step 1: Take a Screenshot

First, take a screenshot of the exact message (like the one you shared). You’ll need this as proof when contacting SASSA.

Step 2: Email SASSA Immediately

Send an email to: grantenquiries@sassa.gov.za

Use this subject:
e-KYC Blocked – Reverification Not Allowed

Your message should include:

• Full Name
• South African ID Number
• Registered Phone Number
• Screenshot of the error
• Request for manual re-verification or a visit booking

Example email:

Subject: e-KYC Blocked – Reverification Not Allowed
Body:
Dear SASSA Team,
I received the message “Reverification Not Allowed” while trying to complete my SRD biometric verification.
Please assist with unlocking my e-KYC or guide me to the nearest SASSA office.
My Details:
Full Name: [Your Name]
ID Number: [Your ID Number]
Phone Number: [Your Number]
Thank you.
Kind regards,
[Your Name]

Step 3: Call the Toll-Free Number

If no reply after 48 hours, call 0800 60 10 11 and explain your issue. Ask for a supervisor if necessary. Have your ID number and screenshot ready.

Other Options If Reverification Is Still Blocked

Visit a Local SASSA Office

In many cases, the only solution is an in-person visit. Go to your nearest SASSA branch with:

• Your ID book or smart card
• The phone used for the grant
• Any email or screenshot showing the error

You can ask the official to assist with a manual biometric override or reset your status. Offices are open Monday to Friday during business hours.

Submit a Written Affidavit (If Requested)

Sometimes, SASSA may ask for a signed affidavit confirming your identity and reason for re-verification. This must be stamped at a police station.

Include:

• Full name
• ID number
• Registered mobile number
• Explanation for failed attempts
• Request for manual reactivation

How to Prevent This Issue in Future Attempts?

If your e-KYC was denied due to facial scan issues, make sure you follow these key steps next time:

• Use bright, even lighting
• Hold the phone at eye level
• Stay still and alone in the camera frame
• Don’t wear hats, sunglasses, or masks
• Use a phone with a good camera and updated browser

These small actions help the system match your face with the one on file at Home Affairs.

Final Note

If you see the “Reverification Not Allowed” message, don’t panic but act quickly. This error blocks access to your SRD R370 grant until resolved. Email SASSA, provide your details, and be ready to verify in person if needed. The sooner you report the issue, the faster your grant process can continue.

Frequently Asked Questions

Q. Can I get more Attempts if I Email SASSA?

Sometimes yes. If you explain the situation and show proof, SASSA may allow one more attempt or ask you to verify in person.

Q. Is this Block Permanent?

Not always. But unless SASSA resets your status or allows a new scan, the block remains.

Q. Can I apply with a New Phone number?

No. Your application is tied to your ID. Changing your number requires biometric verification first.

Q. What if I moved to a new province?

You can still visit a local office in your new area. Just bring valid documents and explain your case.

Q. How long does it take to get unblocked?

It varies. Some cases are resolved in 2–3 days, others may take weeks, especially if a manual override is needed.